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Information Technology Consulting and Computer Support
Computer Support
 

Finally, Flat Rate IT Support Services for Mortgage Professionals

Firecomm has offered complete IT support packages, exclusively to small and mid-sized mortgage companies for almost a decade.

Our flat rate Virtual Mortgage-IT Department™ packages are best suited for companies that have between 5 and 50 loan officers.  These staff typically need to connect to the company's internal network from home or any number of branch locations.  Employee turnover is often frequent, so controls are needed to protect the company from both internal as well as external risks.

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Offering a Wide Range of Technical Consulting and Support Services

We can support your users 24/7 whether they are in the office, at home or on the road, including the following:

  • Complete Network Design and Implementation
  • Microsoft Windows Server Support (Active Directory/User Account Administration, File/Print Services, DNS, DHCP)
  • Server Maintenance, Security, Monitoring, and Upgrade
  • Remote Desktop / Remote Access
  • PC hardware/Software Installation, Troubleshooting, and Usability Training
  • Virus Protection and Upgrading
  • Fault Tolerance/Power Management Solutions/Disaster Recovery
  • Software Updates/Patch Management
  • Backup Solutions
  • Network Security, Intrusion Detection and Prevention, Firewall Management
  • Network Policies, Procedures, Standards of Operations Documentation
  • File Management
  • Corporate Email Services, including Microsoft Exchange Server 2003 with Outlook Web Access
  • Printing Solutions

Benefits:

  • Lower costs
  • Increase processing efficiency
  • Increase capable work load
  • Enhance customer service ability
  • Improve processing closing ratios per Loan Officer
  • Increase productivity
  • Enhance company communications

Solutions for Calyx Point

We specialize in configuring and integrating the Calyx Point Loan Origination System into your daily business operations in order to maximize your company's overall efficiency and your employees productivity.

Managed Remote Access Services implementing Point to Point/Broadband/T1/Virtual Private Network for Branch/Home Office Connectivity

Install and Configure Point to allow Secure Point Data Sharing between Loan Officers, Remote Branch Offices, Home Offices, or anywhere access to your borrower data is required.  Connect all your branch offices and share information securely at a fraction of the cost and overhead involved using traditional methods, such as costly software/hardware and implementation.  Give your remote users access the corporate network while away from the office, using a laptop or or PC and existing internet connection.

You Need to Talk to Us if:

  • you, or your employees, work from home/away from the office
  • you need to share data between multiple/remote offices
  • you need the ability to access your company network outside the office virtually anywhere
  • you want to distribute point updates to all users automatically
  • you need to centralize contact information
  • you want to improve report accuracy
  • you need to properly Secure your valuable and sensitive point files
  • you wish to prevent loan officers from making changes to borrower files after they have been submitted to processing

Virtual Mortgage-IT Department™ Pricing
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Mortgage Technology Consulting Partners
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